Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

How Cookies Work

When you visit Finexo, your browser sends a request to our servers. We may send cookies back to your browser, which stores them on your device. On subsequent visits, your browser sends these cookies back to us, allowing us to recognize your device and remember your preferences.

Similar Technologies

In addition to cookies, we may use other tracking technologies including:

• Local Storage: Stores data locally in your browser with no expiration date
• Session Storage: Temporary storage that is cleared when you close the browser tab
• Web Beacons: Tiny invisible images used to track user activity
• Pixel Tags: Small code snippets that help us understand user behavior

How We Use Cookies

Finexo uses cookies for several important purposes that enhance your experience and ensure platform security.

Essential Functions

• Authentication: Keeping you logged in during your session and remembering your login preferences
• Security: Detecting suspicious activity, preventing fraud, and protecting your account
• Session Management: Maintaining your session state as you navigate between pages
• Load Balancing: Distributing traffic across our servers for optimal performance

Experience Enhancement

• Preferences: Remembering your language, currency, and display settings
• Dashboard Customization: Saving your dashboard layout and widget preferences
• Form Data: Temporarily saving form inputs to prevent data loss on accidental refresh
• Dark Mode: Remembering your theme preference across sessions

Analytics & Improvement

• Usage Analytics: Understanding how users interact with different features
• Performance Monitoring: Tracking page load times and error rates
• A/B Testing: Testing new features with subsets of users
• Feature Adoption: Measuring how widely new features are used

Types of Cookies We Use

We categorize cookies into three main types based on their purpose and duration.

By Duration

• Session Cookies: Temporary cookies that expire when you close your browser. Used for authentication and security.
• Persistent Cookies: Remain on your device for a set period (from 24 hours to 2 years). Used for preferences and analytics.

By Origin

• First-Party Cookies: Set directly by Finexo on our domain. Essential for platform functionality.
• Third-Party Cookies: Set by our trusted partners (analytics, payment processors). Subject to their privacy policies.

Third-Party Cookies

We partner with select third-party services that may set cookies on your device when you use Finexo.

Our Partners

• Google Analytics: Helps us understand user behavior and improve our platform. Privacy Policy
• Cloudflare: Provides security and performance optimization. Privacy Policy
• Stripe: Processes payment transactions securely. Privacy Policy
• Intercom: Powers our customer support chat. Privacy Policy

Your Control

Third-party cookies for analytics and marketing are optional. You can disable these through your browser settings or our cookie consent banner without affecting core platform functionality.

Managing Your Cookie Preferences

You have full control over cookies through your browser settings and our platform preferences.

Browser Settings

All modern browsers allow you to manage cookies. Here is how to access these settings:

• Google Chrome: Settings > Privacy and Security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

Your Options

• Accept All: Allow all cookies for the best experience
• Reject Third-Party: Block only third-party cookies while keeping essential ones
• Block All: Disable all cookies (may severely impact platform functionality)
• Clear on Exit: Delete cookies automatically when closing the browser

Impact of Disabling Cookies

If you choose to disable cookies, please note that:

• You will need to log in every time you visit
• Your preferences will not be saved between sessions
• Some dashboard features may not function correctly
• Security features like "Remember this device" will not work
• Analytics data will not be collected, but this does not affect your account

Changes to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our business practices.

Notification of Changes

• Material changes will be announced via email and platform notifications
• The "Last Updated" date at the top of this page indicates the most recent revision
• Continued use of the platform after changes constitutes acceptance
• We encourage you to review this policy regularly

Previous Versions

Archived versions of this policy are available upon request. Contact our support team if you need access to a previous version.

Contact Us

If you have questions about our Cookie Policy or how we use cookies, please reach out to us.